Booking Terms
A) BOOKINGS:
To secure your booking, a 50% deposit is required. This deposit is non-refundable and guarantees your reserved time slot, confirming a mutual commitment. Service dates and times are finalized only after the deposit is received.
B) BOOKING TIMES:
Follow up emails will outline start and finish times, agreed upon by the client. Each hair and/or makeup session requires a set duration to complete. Any additional services outside the agreed terms will be at the discretion of Dorj’e Artistry. Everyone receiving services must be present at the scheduled time to avoid interruptions. All makeup services for multiple individuals must occur in the same location and follow a consecutive schedule without delays.
C) PAYMENT DETAILS:
• A deposit of 50% of the total service fee is required to confirm the booking.
• The remaining balance must be paid three days prior to the event via bank transfer or on the day of the service in cash.
D) PREPARATION REQUIREMENTS:
• Ensure everyone is ready an hour before the scheduled appointment.
• Hair should be clean and dry (preferably washed the night before).
• Skin should be freshly cleansed, with no moisturizer or oils applied.
• Communicate your style preferences clearly in advance to avoid miscommunication.
E) CANCELLATION POLICY:
• Cancellations require at least 3 days notice.
• Deposits are non-refundable.
• If cancellation occurs within 3 days of the appointment after the full payment has been made, you will receive 50% refund of the paid balance. The deposit will not be refunded.
F) TRAVEL & ADDITIONAL FEES:
• Travel within a 50 km radius incurs a $60 fee.
• For distances beyond 50 km, a custom quote will be provided.
• A minimum of three individuals is required for on-location services.
G) SATISFACTION GUARANTEED:
Hair and makeup services will be completed to your satisfaction within the allocated timeframe. Approval of the final look signifies the client is satisfied with the service provided.